Refund policy
We Operate Under A No Return Policy, All Sales Are Final
At Pilgrim’s Light, our mission is to support equine and canine rescues through our handcrafted products. Because all net proceeds go directly toward this cause, we maintain a strict no return, no refund, and no exchange policy on all purchases.
All Sales Are Final
- Once an order is placed, it cannot be canceled, returned, or refunded.
- We do not accept exchanges or modifications after checkout.
- Due to the nature of our handcrafted candles and reclaimed wood home décor, slight variations may occur and are not considered defects.
Damaged or Defective Items
If your order arrives damaged due to shipping, please contact us at info@pilgrimslight.org within 48 hours of receiving your package. Include your order number, photos of the damaged item, and packaging. We will assess the issue and determine a possible resolution.
We appreciate your support in helping us give back to rescue animals. Thank you for understanding our policy and making a difference with your purchase!